Shipping policy
Shipping and Delivery
We want your Spring Spa Wear order to arrive smoothly and on time. Please take a moment to read the delivery information below.
Dispatch Times
Orders are packed and dispatched from our Molendinar, QLD warehouse within 1 to 2 business days of being placed.
Carriers
Australian orders are sent with Aramex or Australia Post. New Zealand orders are sent with Australia Post only.
Aramex does not deliver to PO Boxes. We recommend using a street address or your workplace. If you need your order delivered to a PO Box, please email us at info@springspawear.com.au straight after placing your order so we can send it with Australia Post.
Delivery Times
Estimated delivery times from dispatch are as follows:
- Australia Standard, 2 to 8 business days
- Australia Express, 1 to 4 business days
- New Zealand Express International, 4 to 10 business days
- New Zealand Standard International, 6 to 27 business days
These are estimates provided by the carriers. Regional and remote areas, public holidays and peak periods may add extra time.
Shipping Costs
Shipping is calculated at checkout based on the total weight of your order and your delivery address. All prices, including shipping, are charged in Australian dollars (AUD).
Free Shipping
From time to time we offer free shipping through a promotional discount code. Any conditions of the offer will be shown with the code.
International Orders
We currently ship to Australia and New Zealand. New Zealand orders are sent with Australia Post and charged in Australian dollars, so your bank may apply a currency conversion. Any import taxes or charges applied on arrival in New Zealand are the responsibility of the receiver.
Large and Bulk Orders
Orders over 25kg (20kg for New Zealand) can't be shipped as a single order through our website. Please split larger orders into multiple purchases, or for bulk orders contact us at info@springspawear.com.au and we will organise your order and freight separately.
Tracking and Lost Parcels
Once your order has been dispatched, we will email you a tracking number so you can follow your parcel. We do our best to make sure every order reaches you within a reasonable time frame.
If your tracking hasn't updated, or your parcel appears to be delayed or lost, please contact the carrier first using your tracking number, as they are best placed to locate it. If the carrier is unable to resolve the issue, email us at info@springspawear.com.au and we will help you follow it up with them.
Please check your delivery address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer.
Missed Deliveries and Collection
If you're not home to receive your parcel, the carrier may leave a card or send you a notification to collect it from a local depot or post office. It is your responsibility to collect your parcel in a timely manner.
If your order is not collected and is returned to Spring Spa Wear, both Aramex and Australia Post charge us a return shipping fee. In this case, you will be issued a store credit minus the return shipping cost. No exceptions.
If you won't be home during delivery hours, we recommend using an alternative address such as your workplace.
Backorders
Any items classified as backorder (you will see this at checkout) will be delivered within 21 to 28 business days.
Order Cancellations
We are unable to cancel orders once the order has been confirmed. Please check your items, sizes and delivery details carefully before placing your order.
Respectful Communication
We understand that delivery issues can be frustrating, and we're always here to help where we can. However, we will not respond to aggressive or rude emails. We're committed to respectful and professional communication and ask our customers to do the same. Your understanding and kindness means a lot to our small team.
Contact Us
For any questions about shipping or delivery, please email info@springspawear.com.au.
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.