Refund policy
Returns and Refunds
We want you to love your Spring Spa Wear uniforms. If something isn't quite right, eligible items can be returned for store credit within 14 days of receiving your order.
How to Return an Item
Please process your return through our Returns Portal and follow the instructions provided.
Return postage is the customer's responsibility. We recommend sending your return with tracking, as we are unable to take responsibility for parcels lost in transit back to us.
Once your return has been received and checked, we will email you with your store credit. Store credit can only be issued once the item has arrived back at our packing centre.
Return Conditions
To be accepted for store credit, items must be:
- Returned within 14 days of receiving your order
- New, unworn and unwashed
- Free of makeup, deodorant marks, stains, odours or any signs of use
- Free of embroidery, alterations or damage
- Folded neatly and in resellable condition
If an item is returned creased, a laundry fee of $20 per item will be deducted from your store credit so it can be made resellable. If an item is returned in an unsellable condition, it will be sent back to you and the return shipping cost will be your responsibility.
Please try garments on carefully and avoid wearing makeup or deodorant when doing so, to keep items in returnable condition.
Store Credit
We do not offer refunds for change of mind. Eligible returns are issued as store credit, which is not redeemable for cash.
Items We Can't Accept for Return
For hygiene and quality reasons, we do not offer returns or exchanges on the following:
- Sale items
- Pedicure bowls
- Spa accessories, including signs
- Spa bed linen
- Gowns and headbands
- Items that have been embroidered or altered
Colour Variation
Fabric dye from our suppliers can vary by 10% to 15% between batches. This is outside our control, so we are unable to accept returns due to slight colour variations.
Faulty Items
If your item arrives faulty or damaged, please email us at info@springspawear.com.au with your order number and photos as soon as possible and we will work with you to resolve it.
Shipping, Delivery and Cancellations
For delivery times, shipping costs, order cancellations and backorders, please see our Shipping Policy.
Respectful Communication
We understand that returns and delivery issues can be frustrating, and we're always here to help where we can. However, we will not respond to aggressive or rude emails. We're committed to respectful and professional communication and ask our customers to do the same. Your understanding and kindness means a lot to our small team.
Contact Us
For any questions about returns, please email info@springspawear.com.au.
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.